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Implementation Manager

Navi
locationTaos, NM 87571, USA
PublishedPublished: 6/14/2022
Technology
Full Time

Job Description

Job Description

NAVI is a Digital Wellness Platform for Youth. We drive high engagement and partner closely with stakeholders.

Overview:

The New Mexico Community Implementation Manager is responsible for leading on-the-ground rollout, adoption, and sustained use of Navi’s community-based platform across assigned Northern New Mexico. This role sits at the intersection of community partnerships, implementation operations, and user feedback, ensuring that local stakeholders, from school districts to health and social service partners, successfully adopt and benefit from the product.

This role is ideal for someone who is deeply familiar with New Mexico’s community landscape, comfortable working across rural and urban contexts, and skilled at turning strategy into execution.

Location:

Physically in northern New Mexico

Does not need to live in Taos or the Northern region but must be able to travel there regularly.

Some of the Job Responsibilities:

  • Lead end-to-end implementation of Navi
  • Community Implementation & Rollout
  • Serve as the primary point of contact for local partners during implementation
  • Stakeholder and Partner Outreach and Relationship Management
  • Build trusted relationships with community leaders, administrators, and frontline staff
  • Onboard Community Partners
  • Adapt implementation plans to local context, capacity, and constraints
  • Create onboarding Collateral for Partners and Stakeholders
  • Maintain excellent communication with Partners and Stakeholders
  • Organize Navi events
  • Maintain strong communications with Navi leadership
  • Liase and manage relationships with tribal coordinator and youth engagement specialist

Experience & Qualifications:

  • 5+ years experience in community implementation, program management, public sector operations, or related roles
  • Background in tech, behavioral health, public health, education, or community-based programs is extremely helpful
  • Deep familiarity with New Mexico communities, systems, and stakeholders
  • Willingness to travel regularly within New Mexico.
  • Driving distance to Taos
  • Comfort working independently in a fast-moving, early-stage environment
  • Strong project management and organizational skills
  • Experience working with school districts, health systems, or social service organizations is a plus

What Success Looks Like:

  • Community partners are fully onboarded, trained, and actively using the platform
  • Implementation stays on schedule with minimal escalation
  • Partners feel supported, heard, and confident in long-term use
  • Product improvements are informed by real, on-the-ground insights

Compensation

Competitive, commensurate with experience.

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